Working Alone in a Dim Office

Problem presented by:

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problem three:
making digital feel doable
in local authority social care teams

In the 21st century, digital systems need to be at the heart of our public services, but we know this can be a mountain to climb. They can be scary, overwhelming and more often than not, completely confusing. This can put ideas around 'digital' on the back foot from the outset. 

The Civic Data Cooperative understands the value data holds and the potential it has to make a real difference to people's lives. But before organisations can get comfortable with the data, they need to get comfortable with digital.

It’s no secret that those who work in social care have some of the most demanding roles out there. The COVID-19 pandemic has not only heightened this pressure, but raised awareness across the general public of the challenges of these teams. Understandably this pressure (particularly at present) doesn’t always leave the time or space to think of new and/or more efficient ways of digitising their day to day.

That being said, implementing improved digital processes (in the ways we record, share and communicate across social work) can have huge advantages, as well as mitigating risk. Our Local Authorities want to be digitally enabled but are struggling with where to start and don’t have the capability to progress. So, how can we help our Local Authorities to be digitally able?


“We want to move into the digital world but it feels massive and we don’t know where to start”

But before we jump in with a solution, let’s talk about the issues arising across social care and how we can make introducing digital thinking more ‘doable’ for those who are already doing an amazing job.

Want to hear more?


Divisional Manager at Halton MBC, Damian Nolan, talks us through the problem in more detail. 

Tillie Jones and Carole Kilshaw from St Helens share their thoughts on the problem of making digital doable. 

Download the making digital doable data pack.